Sending Mother’s Day flowers this year?

News from ConsumerReports.org:

Mother’s Day is around the corner, and if you’re like a lot of people, you’re planning to say “I love you” with flowers. So we wanted to see how two of the biggest online flower delivery services, 1-800-Flowers.com and FTD, compare. We had a similarly priced and composed rose and mixed bouquet from each service delivered on the same day. Then we placed a second order a few days later, for a total of eight deliveries. We took pictures of each arrangement in our photo studio. Then 112 people filled out two questionnaires. The first asked them how happy they would be on a 1-to-5 scale (1 being completely unsatisfied, 5 completely satisfied) if they received each arrangement. A second questionnaire asked them how happy they would be with the arrangements when they compared them with the online photos. We also checked out the services’ websites and policies.

The FTD bouquet as it appeared online, left; what we received, right

continues on ConsumerReports.org

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